|Dear A.A. Friends,
We wish to share with you that we are conducting a comprehensive ordering and fulfillment system upgrade. As a result of this upgrade, you may not receive any shipment confirmation emails. Additionally, if you placed your order online, the order will be reflected as “not yet shipped.” Please contact our customer service department at 212-870-3023 or email@example.com to get the status on your orders.
We apologize for any inconvenience and thank you for your understanding as we undergo this very important process.