All communications, including email, are treated with the same level of care and attention and are answered in the order in which they are received. G.S.O. staff members are committed to respond as soon as possible, usually within ten (10) business days.
G.S.O. can serve you most efficiently if your email communications are routed to the staff member best able to handle your inquiry or sharing. Please begin this routing process by selecting one of the two choices provided below.

General Correspondence – U.S. and Canada

For those inquiries of a more general nature, information about the A.A. program or Fellowship, group problems, or questions on the Traditions or A.A. service, please Click here and select the appropriate geographical section.

Information by Service Activity – U.S. and Canada

For those inquiries that conform to a specific service assignment, such as Public Information, Correctional Facilities or General Service Conference matters, please Click here and select the appropriate assignment.

International Correspondence

If you are emailing from outside of the U.S. and Canada, please Click here.

eBook Inquiries

For eBook inquiries, please Click here to contact A.A.W.S. Online Store support.


Technical Issues

Click here to comment on the Web site, or to report a problem or offer a suggestion.



A.A. World Services, Inc.
P.O. Box 459,
Grand Central Station
New York, NY 10163
(212) 870-3400



A.A. World Services, Inc.
475 Riverside Drive at West 120th St. - 11th Floor
New York, NY 10115
(212) 870-3400



8:30 a.m. to 4:45 p.m.*, Monday-Friday (except holidays)

Closed to tours July 29 - November 30, 2015




New Year's Day (observed)

Thursday, January 1

Day After New Year’s (Floating Holiday) Friday, January 2

Martin Luther King Jr. Birthday

Monday, January 19

Presidents Day Monday, February 16

Good Friday

Friday, April 3

Memorial Day Monday, May 25
Independence Day (Observed)

Friday, July 3

Labor Day Monday, September 7 

History and Heritage Day
(Columbus Day)

Monday, October 12

Thanksgiving Day and Day After

Thursday, November 26 and
Friday, November 27 
Christmas Day Friday, December 25
New Year’s Eve Thursday, December 31


The office will close at 3:00 p.m. prior to the following holidays:
Memorial Day, Independence Day, Labor Day and Thanksgiving.


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