Q: Will my registration be refunded?
A: Yes, registration fees will be refunded in full. The $5 cancellation fee will not be charged. The refund process was started on May 13 and we hope to complete all refunds as soon as possible. Due to the high volume of refunds being processed it will take several days to complete. No action is required on your part.

Credit Cards: If you paid with a credit card, that card will be credited directly. If you no longer have the credit card used during registration, you will be refunded by check.

Checks/Money Orders: If you paid with a check or money order, a refund check will be processed and mailed to your address.  This part of the process may take longer due to processing time.

If you canceled your registration and were charged the $5 cancellation fee, the charge will be refunded to you.

Q. How can I contribute my 2020 International Convention registration fee to the General Service Board of Alcoholics Anonymous?
A. Many members have contacted us to ask if they can contribute their 2020 International Convention registration fee to the General Service Board of Alcoholics Anonymous for the U.S. and Canada, and a process is now in place for A.A. members who would like to do so. To proceed with a contribution, please fill out this form by April 19, 2020. Contribution requests received after that date cannot be processed. A.A. members outside of the U.S. and Canada are encouraged to consider contributing to the A.A. service structure in their country. 

A.A. members wishing to contribute to their local A.A. Central/Intergroup Office, district or area please contact them directly for information on how to contribute to local A.A. entities.

Q: Will my hotel reservation be canceled and deposit refunded?
A: Yes, your reservation will be canceled by the Housing Bureau and you will receive a confirmation of the cancellation. If the hotel has charged their deposit, you should receive a refund of the full deposit. If you do not receive your refund by June 30, please email 2020ichousing@sxsw.com.

Please note that the refund process has experienced unusual delays due to a number of factors directly related to the current COVID-19 pandemic. The state of Michigan and the metro Detroit area specifically has been on a Governor-mandated shutdown since mid-March. Accordingly, resources and timelines have been altered. Some hotels are currently closed and the hotels that are open are operating with minimal staff at this time. The Detroit Metro Convention & Visitors Bureau is working to assist with the communication process between attendees who are due a refund and the contracted hotels. We appreciate your continued patience and understanding in this most difficult time for all of us. 

If you booked your hotel room on your own and not through the 2020 International Convention housing bureau, South by South West (SXSW), please contact your hotel directly to cancel your reservation.  Refunds will be subject to hotel policy.

Q: What about my airfare?
A: Please contact your airline carrier about canceling your ticket.

Q: I rented a scooter or wheelchair, will that reservation be canceled and refunded?
A: Yes, your reservation will be canceled and refunded within 8-10 weeks.

Q: I signed up to be a volunteer. Do I need to do anything about the shifts I signed up for?
A: No, all shifts will be canceled.

Q: Were all 2020 International Convention ancillary events slated to take place in Detroit canceled?
A: All events scheduled as part of the agenda of the International Convention have been canceled including the Al-Anon portion of the International Convention and the Thursday evening Party in the Plaza.

Q: What happens to the souvenir book I purchased?
A: The souvenir books planned for the 2020 International Convention will not be printed at this time and all advance purchases will be refunded in full.  The books will be considered for publication at a later date.”

Q: What happens to the subscription I purchased?
A: If you purchased a subscription while registering, the subscription has been processed and you should already be receiving Grapevine or La Viña magazine.

(Rev. 5.16.20)

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